Refund & Return Policy
Refund & Return Policy
PawmiTop
Thank you for shopping with PawmiTop 💛
We want every customer to be completely satisfied with their purchase. If for any reason you are not happy with your order, we are here to help through a fair and transparent refund and return process.
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Return Eligibility
You may request a return or refund if:
You received a damaged or defective product
You received the wrong item
The product is significantly different from its description on our website
To qualify for a return:
The request must be made within 7 days of receiving the product
The product must be unused and, where possible, returned in its original condition
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Return Shipping Costs
In most cases, customers are responsible for return shipping costs
If the issue was caused by our mistake, such as receiving the wrong or defective item, PawmiTop will cover the return shipping cost or provide a replacement product
Restocking Fee: No additional restocking fee will be charged.
Return Address
PawmiTop
📍 8375 Sultana Ave Unit 2
Fontana, CA 92335, USA
Refund Process
Once your return request is approved:
1. We will first verify the issue with the supplier
2. If approved, your refund will be processed within 5–10 business days
3. Refunds will be sent back to your original payment method
Non-Returnable Items
The following items may not be eligible for return or refund:
Products damaged due to misuse
Final Sale or Clearance items
Cusom-made or Special Order products
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International Orders
As we work with international suppliers (including Alibaba), international return processing may take additional time depending on your location.
However, we always aim to resolve all issues fairly and efficiently.
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Refund Approval Conditions
Refunds may only be approved after:
Verification of the product issue
Confirmation with the supplier
Submission of proof such as photos or videos (if required)
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Contact Us
If you have any questions regarding refunds or returns, please contact our support team. We are always ready to assist you.
We value honesty, transparency, and customer satisfaction 💛
Customer Support
PawmiTop
📧 Email: support@pawmitop.com
📞 Phone: +1 (650) 442-4869
Business Address
📍 8375 Sultana Ave
Fontana, California 92335
United States