Shipping policy

Effective Date: June 2026

At PawmiTop, we're committed to getting your pet's favorite products to you as quickly and safely as possible. 🐾 Here's everything you need to know about our shipping process.

🌍 Where We Ship

We currently ship within the United States only.

⏱️ Order Processing Time

  • Orders are processed within 1–3 business days after payment confirmation.
  • Order Cut-Off Time: 5:00 PM PST (Monday–Friday)
    • Orders placed before 5:00 PM PST will begin processing the same day.
    • Orders placed after 5:00 PM PST, on weekends, or on public holidays will be processed the next business day.
  • A confirmation email will be sent once your order is successfully placed.

🕔 Our business hours are based on Pacific Standard Time (PST) — San Dimas, California, USA (UTC−8).

🚚 Shipping Method & Delivery Time

Shipping Method Transit Time Rate
Standard Shipping 7–12 Business Days $4.99 (Flat Rate)

Total Estimated Delivery = Processing Time (1–3 days) + Transit Time (7–12 business days)

⚠️ Delivery times are estimates and may vary due to carrier delays or other unforeseen circumstances.

📦 Order Tracking

Once your order is shipped, you'll receive a tracking number via email so you can monitor your package's journey every step of the way. 📍

Please allow 24–48 hours for tracking information to update after receiving your shipping confirmation.

❌ Undeliverable Packages

If a package is returned to us due to an incorrect address or failed delivery attempt, we will contact you via email. Re-shipping fees may apply.

⚠️ Shipping Delays

While we always aim for timely delivery, occasional delays may occur due to:

  • High order volumes
  • Weather conditions
  • Carrier disruptions

We appreciate your patience and will always keep you informed. 💙

📬 Contact Us

Have questions about your shipment? We're here to help!

  • 📧 Email: support@pawmitop.com
  • 📞 Phone: +1 (650) 442-4869
  • ⏰ Response Time: Within 24–48 business hours (PST)

📍 Business Address

444 N Amelia Ave, Apt 24A, San Dimas, CA 91773, United States

Because your pet deserves the best — delivered right to your door! 🐶✨