Refund policy
Effective Date: June 2026
At PawmiTop, your satisfaction — and your pet's happiness — means everything to us. We stand behind every product we sell and want to make sure your shopping experience is smooth, simple, and stress-free. 🐾
📦 Return Window
We offer a generous 30-day return window from the date of delivery. If you're not completely happy with your purchase for any reason, we've got you covered.
✅ Eligibility for Returns
To qualify for a return, your item must meet the following conditions:
- Unused and unopened
- In its original packaging
- Returned within 30 days of the delivery date
⚠️ Due to hygiene and safety standards, opened or used pet shampoo products cannot be returned — unless they arrive defective or damaged.
❌ Non-Returnable Items
- Opened or used grooming & shampoo products
- Items marked as Final Sale
- Products damaged due to misuse or improper handling
🔄 Damaged or Defective Products
Received something broken or not as described? We sincerely apologize and will make it right — fast! Please contact us within 7 days of delivery and include:
- Your order number
- A clear photo or video of the issue
We'll offer you a full refund or free replacement — your choice, no hassle.
💰 Refund Process
- Approved refunds are processed within 5–10 business days
- Refunds are credited to your original payment method
- Shipping charges are non-refundable, unless the return is due to our mistake
📬 How to Initiate a Return
Starting a return is quick and easy — just reach out to our friendly support team:
- 📧 Email: support@pawmitop.com
- 📞 Phone: +1 (650) 442-4869
- ⏰ Response Time: Within 24–48 business hours
Please include your order number, reason for return, and any supporting photos when contacting us.
📍 Business Address
444 N Amelia Ave, Apt 24A, San Dimas, CA 91773, United States
💬 We're Here for You!
Have questions or concerns? Don't hesitate to reach out at support@pawmitop.com — we typically respond within 24–48 hours.
Because your pet deserves the best care, and so do you! 🐶✨